FAQ

  • Disclaimer for Latecomers

    Please take note that all latecomers will be denied entry into studios. The doors will be closed at the timing of the class. Please arrive 10 to 15 minutes before the class starts to avoid the forfeiture of your credit.

  • This is my first time. What can I book classes?

    If you're a first timer, all you'll need to do is to sign up for an account via our website or mobile application and purchase a trial package or drop-in, proceed to our schedule and make your first booking!

  • Are your classes beginner friendly?

    For first timers, you can also lookout for IGNITE Classes in our schedules that focus on form and technique. Otherwise, our classes are also beginner friendly!

  • How early should I arrive for class?

    Our rides start and end on time. Please arrive 15 minutes before class starts to get orientated, setup your bike and for that last minute toilet break!

    Riders who arrive after the stipulated class timing will not be allowed into the studio and deemed “no show”.

  • What is your cancellation policy?

    Should you need to cancel your class, please do so the night before by 9pm, regardless of your class timing on the following day to avoid cancellation penalty.

    For classes cancelled after 9pm for the following day, it will be treated as a ‘Late Cancel’ and class credit will be forfeited.

  • Will I be charged for No-Shows?

    If you are unable to attend your scheduled class and did not cancel it before 9pm the night before, it will be treated as a ‘No Show’ and class credit will be forfeited.

  • Are there shoes, towels and socks provided?

    Towels and shoes are provided. Please bring your own socks.

    If you forget to bring them, socks are available for purchase over the counter at $2.

  • Did not find the answer you were looking for?

    We’re sorry about that! Email us at info@lumicycle.sg or drop us a DM on Instagram @lumicycle.sg for urgent enquiries.